Return & Refund Policy

At Simi Scents, we take great pride in crafting premium ambient fragrance solutions and innovative diffusion technology. We want you to be completely delighted with your purchase. If for any reason you are not fully satisfied, we are here to help.

1. Returns & Eligibility

We offer a 2-day return window from the date your order is delivered.

To be eligible for a standard return:

  • Diffuser Machines & Hardware: Must be unused, in their original condition, and returned with all original packaging, cords, accessories, and user manuals.

  • Fragrance Oils: Due to health, safety, and hygiene standards regarding cosmetic and scent products, fragrance oil bottles must be unopened, factory-sealed, and in their original packaging. Opened or partially used oil bottles cannot be returned or refunded unless defective.

2. How to Initiate a Return

  1. Contact Us: Reach out to our customer support team at info@simiscents.com with your order number, contact details, and the reason for the return.

  2. Return Authorization: Once approved, our team will send you a Return Authorization along with step-by-step instructions and the appropriate return shipping address.

  3. Ship Your Item: Securely pack your item(s) in protective packaging to prevent damage during transit. Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item sent by us.

3. Refunds

  • Inspection: Once your returned item is received and inspected at our warehouse, we will notify you via email regarding the approval or rejection of your refund.

  • Processing Time: Approved refunds will be automatically credited back to your original method of payment (credit card, debit card, or store gateway) within 5 to 10 business days.

  • Shipping Fees: Original shipping charges are non-refundable.

4. Machine Warranty & Defective Products

All Simi Scents diffuser machines come with a 1-Month Limited Warranty covering manufacturing defects, electronic malfunctions, and mechanical faults.

If your diffuser arrives damaged or fails to function properly within the warranty period:

  • Contact us immediately with a brief description and a photo/video demonstrating the issue.

  • If confirmed as a manufacturing issue, we will arrange a free replacement unit or repair at no additional cost to you.

5. Damaged or Incorrect Orders

Please inspect your order upon arrival. If an item arrives broken, damaged in transit, or if you received the wrong product, please notify us within 48 hours of delivery. Include your order number and photo proof so we can send out a swift replacement.

Contact Customer Care

If you have any questions regarding your order, returns, or warranty coverage:

  • Email: [info@simiscents.com]

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM